– New eBill notification offers fast, easy electronic access for customers
– New automated phone system available for account and payment information, payment plans
– More customers conducting business electronically than ever before
RICHMOND, Va., July 17, 2013 /PRNewswire/ — Dominion Virginia Power’s eBill customers have begun receiving a fresh, easier-to-read electronic bill notification. The enhanced look will make it easier to find the bill amount and provide access to other important information on topics such as conserving energy, preparing for storms and staying safe. (Note to editors: An example of the new notification is available online: http://www.dom.com/dominion-virginia-power/customer-service/images/email-sample.jpg )
“Nearly 800,000 of our customers receive their bills electronically because they like the convenience, around-the-clock access, environmental benefits and peace of mind,” said Gianna C. Clark, vice president, customer service operations. “We listened to our customers in redesigning our email notification and encourage more customers to make the switch. As we say, using paperless billing is ‘Fast. Easy. Done!’ ”
eBill is another way for customers to have a faster, more secure and convenient way of doing business with the company. Customers receive an at-a-glance account summary and may make free same-day payments from their checking accounts by going to www.dom.com. Payments can even be credited the same day if done before 10 p.m. Customers may also view 12 months of their bill history by signing into their online account.
The company is currently offering incentives to customers who sign up for eBill. Customers that enroll in eBill automatically qualify for prizes including a vacation package and gift cards.
It’s easy to find out more about eBill and sign up online at:
The new eBill notification is part of Dominion’s initiative to allow customers to do business when it is convenient for them. Other basic transactions also can be performed electronically. More than three million transactions were handled through the automated phone system last year and that number is expected to increase this year.
Recent upgrades to the automated phone system allow customers to:
Get your balance
Pay a bill
Report an outage
In 2012, electronic transactions on www.dom.com through the company’s web portal, Manage Your Account, hit an all-time high of more than eight million. Information such as account balances, billing and payment options are also available on the company’s comprehensive website, www.dom.com, 24 hours a day, 365 days a year. Customers can also have their service reconnected, enter payment receipts, report an outage and start and stop service.
Customer service representatives are available by phone during normal business hours, Monday through Friday, for more complex matters.
Dominion is one of the nation’s largest producers and transporters of energy, with a portfolio of approximately 27,000 megawatts of generation. Dominion operates one of the nation’s largest natural gas storage systems and serves retail energy customers in 15 states. For more information about Dominion, visit the company’s website at www.dom.com.
It’s easy, secure and convenient to enroll in Dominion’s eBill paperless billing program at: https://www.dom.com/find-it-fast/payment-options/paperless-billing.jsp
SOURCE Dominion Virginia Power