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– Customers earn $40 by participating in Dominion’s Smart Cooling Rewards Program

– Nearly 100,000 customers enrolled

– Savings from managing energy usage equals approximately 17,500 homes

Jul 3, 2014

RICHMOND, Va. – Dominion Virginia/North Carolina Power is preparing for a series of severe weather events across Virginia and eastern North Carolina beginning with thunderstorms today and Hurricane Arthur’s arrival expected early Friday.

Dominion encourages customers across its service area to prepare now for possible power outages that could occur as early as this afternoon as heavy lightning, rain and winds move through the area. Hampton Roads and North Carolina customers should prepare for the possibility of Hurricane Arthur’s impact as early as Friday morning.

Operations centers have been fully staffed and will deploy additional crews and resources to areas where the greatest impact is anticipated. Crews are gathering equipment, double-checking bucket trucks and other vehicles to ensure they are stocked with materials, and making preparations to ensure a safe and rapid response during restoration.

Customers can prepare now by doing the following:

Be sure your phone number is up to date on your account. You can update the number online through Manage Your Account or by calling our phone number update line at 1-800-222-0401.
Bookmark on your mobile device so you can quickly report an outage if necessary.
Put together an emergency preparedness kit with needed supplies such as flashlights, water, medicines, portable radios, extra batteries and non-perishable goods. Learn how to assemble a kit.
After the storms pass, remember to:

Report or check the status of your power outage using your smartphone and visiting or by calling 1-866-DOM-HELP.
If you see a downed wire that presents an imminent threat to life or property, call 911 first.
All downed wires should be considered dangerous—stay at least 30’ away. Be sure to report any downed wires you see by calling 866-DOM-HELP. Wire down calls will be directed to a representative so that we may gather details about the condition and location of the wire.
Dominion is one of the nation’s largest producers and transporters of energy, with a portfolio of approximately 23,600 megawatts of generation, 10,900 miles of natural gas transmission, gathering and storage pipeline, and 6,400 miles of electric transmission lines. Dominion operates one of the nation’s largest natural gas storage systems with 947 billion cubic feet of storage capacity and serves utility and retail energy customers in 10 states. For more information about Dominion, visit the company’s website at

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SOURCE Dominion Virginia Power

For further information: Janell Hancock (804) 771-6115, Bonita B. Harris (757) 857-2700, Chuck Penn (703) 796-9308,

By adminVR

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